Terms of Use & Privacy Policy

Part One

Terms of Use

1. The company provides intermediary, preparation and follow-up services related to travel documents, including:

2. The company is not an issuing authority. The decision to approve or refuse a visa, its duration, number of entries and processing time all rest solely with the embassy, consulate or competent government authority. The same applies to the terms and coverage of insurance policies, the acceptance of translations by the receiving party, and internet network coverage. The company does not guarantee the outcome of any application, and is not responsible for the decisions of those authorities, their delays, or changes to their regulations and fees.

3. The timeframes stated in the store are estimates based on normal circumstances, and do not constitute a commitment to a specific date.

1. The customer must be 18 years of age or older and have full legal capacity.

2. Orders for minors and persons of similar status are submitted by their legal guardian, who is responsible for the accuracy of their data and for consenting to its processing.

1. Provide information and documents that are accurate, complete, valid and not forged, and notify us immediately of any change to them.

2. The customer alone bears the legal and financial responsibility for any incorrect or misleading information or documents, and for any refusal, fine, ban or damage resulting from them.

3. If the company suspects that a document is forged or that a regulation has been violated, it may suspend or cancel the order without refunding the amounts paid, and report it to the competent authorities.

4. Follow the instructions and appointments of the competent authorities, such as attending the biometrics or interview appointment. Missing any appointment due to the customer does not oblige the company to any compensation or refund.

5. Not use the store for any purpose that violates regulations or public morals, and not attempt to hack, disrupt or copy its content.

6. Keep account details confidential, including the password. The customer is responsible for everything done through their account and must notify us immediately if they suspect it has been compromised.

1. Temporary reservations (flight and hotel):

2. International Driving Permit:

3. Insurance:

4. eSIMs:

5. Translation:

6. Carnets de Passages:

1. Prices are shown in Saudi riyals, with VAT stated in accordance with regulations. The company may change prices at any time, but changes do not apply to orders paid before them.

2. The service price includes what is stated in its description only. Government fees, embassy and visa center fees, and any additional fees imposed by these bodies or introduced after the order, are paid by the customer unless explicitly stated otherwise.

3. Payment is made through licensed electronic payment gateways. The company neither sees full bank card details nor stores them.

4. When paying in installments, such as with Tabby, the installment relationship is between the customer and the installment provider, under its terms.

5. More than one offer or discount code may not be combined in a single order unless explicitly stated. The company may cancel any discount used in breach of its terms or fraudulently.

1. Work on the order begins immediately after payment with the customer's consent.

2. Amounts are not refunded once work has begun, nor if the visa is refused.

3. Anything containing an error on our side is replaced at our expense within 7 days of the purchase date.

1. The company is not liable for any indirect or consequential damages, including:

2. In all cases, the company's liability does not exceed the value of the service in question actually paid by the customer.

3. The company is not liable for errors, delays or system outages of third parties, including:

4. The company is not liable for circumstances beyond its control, including:

5. We advise customers not to buy non-refundable tickets or confirm any travel commitments before the visa is issued.

1. The customer agrees that the company may contact them about their order via:

2. These electronic communications and consents serve as evidence in the same way as written correspondence.

3. Marketing messages are sent only with the customer's consent, and the customer can stop them at any time.

Part Two

Privacy Policy and Personal Data Protection

1. Embassies, consulates, accredited visa centers and government e-Visa platforms, inside and outside the Kingdom.

2. Issuers of travel documents, including:

3. Technical and operational service providers, who are bound by contracts that keep data confidential, including:

4. Government, judicial and security authorities when they request it or the law requires it.

5. Any party to which ownership or activity of the company is transferredthrough a merger, acquisition or restructuring, provided it protects the data to a standard no lower than this policy.

1. We keep documents and order data for as long as the service is being carried out. After completion, we keep them for no longer than 12 months for the following purposes:

2. After this period, documents are destroyed or converted into a form that does not identify their owner.

3. This excludes anything that regulations require to be kept longer, such as invoices and accounting and tax records, and anything needed for an ongoing dispute.

1. We apply appropriate organizational and technical measures to protect your data from unauthorized access, use or disclosure, including:

2. If a breach affecting your data occurs, we notify the competent authority and the affected data subjects within the statutory timeframes and procedures.

3. No electronic transmission can be guaranteed to be completely secure. The customer is responsible for keeping their login details and device secure, and for sending documents only through the company's official channels described in this policy.

1. Be informed of how your data is collected and why it is processed.

2. Access your data and obtain a copy of it in a clear format.

3. Correct any inaccurate or incomplete data.

4. Have destroyed data that is no longer needed, subject to legal exceptions.

5. Withdraw consent to processing based on consent, including marketing. Withdrawal does not affect processing carried out before it.

1. You can contact us first to resolve any concern about your data.

2. You also have the right to file a complaint with the Saudi Data & AI Authority (SDAIA) in accordance with the statutory procedures and timeframes.

Part Three

General provisions

1. The company may amend this policy at any time, and amendments take effect from the date they are published in the store.

2. Material changes relating to personal data will be communicated to customers by appropriate means.

3. Continuing to use the store after an amendment constitutes acceptance of it.

1. This policy is governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.

2. Any dispute will first be settled amicably where possible. If that is not possible, the courts and competent authorities in Jeddah Governorate have jurisdiction.

1. If any clause of this policy is found invalid, the remaining clauses remain valid.

2. The Arabic text prevails in case of any translation.

3. The company's failure to exercise any of its rights does not constitute a waiver of that right.

4. The store runs on the Salla platform. The platform's terms and privacy policy apply to the services provided directly by the platform, such as hosting, customer accounts and payment gateways. The company's services and its relationship with the customer are governed by this agreement, which prevails in case of any conflict.

5. This agreement, together with the Exchange & Return Policy, constitutes the entire agreement between the customer and the company, and supersedes any previous texts published in the store.